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Cancelled flight certificate

Use this form to request proof of flight cancellation.

You can now download or print your delayed flight certificate online by selecting Flight Status. This service is available for flights within 180 days of arrival. For older dates, please use the form provided.

If any of your Emirates flights within the last two years was cancelled and you would like to file an insurance claim, use this form to request a certificate.

Please note that we can’t process any requests submitted by a third party on your behalf, and it may take up to 30 days for us to send the certificate to the personal email address you provide.

If you travelled on a codeshare flight, please contact the operating carrier for assistance.

Form checklist

Only submit the form if you meet the condition below:

Personal information

Your personal details

Customer contact info details
Let’s find your booking

Let’s find your booking

Departure date

Departure airport

Arrival airport